Troubleshooting Outlook Express (IMAP, POP3, HTTP, NEWS) with the log file
Just happen to know this when trying to solve my friend OE problem.
You can log in POP3, IMAP, NEWS, HTTP commands of your Outlook Express into a log file. (note, the password in the log file is encrypted by Microsoft, therefore, it is safe to ask user to send the log file over if you are a IT support)
To enable logging.
-------------------------
Tools(menu) - Options (menu) - Maintenance(menu) - check on the protocol you need. (POP3, IMAP, NEWS or HTTP)
To view the log file
--------------------------
Goto path
C:\Documents and Settings\YourUserName\Local Settings\Application Data\Identities\{8D32DF8B-D3B8-4783-A0C5-FE37E2FC8659}\Microsoft\Outlook Express\pop3.log (for pop3)
imap.log for (imap)
and other respectively.
P.S. The {8D32DF8B-D3B8-4783-A0C5-FE37E2FC8659} may vary and there could be a few Identities in it. Look for the folder with the structure of *.dbx similar to your Outlook Express email account.
You can log in POP3, IMAP, NEWS, HTTP commands of your Outlook Express into a log file. (note, the password in the log file is encrypted by Microsoft, therefore, it is safe to ask user to send the log file over if you are a IT support)
To enable logging.
-------------------------
Tools(menu) - Options (menu) - Maintenance(menu) - check on the protocol you need. (POP3, IMAP, NEWS or HTTP)
To view the log file
--------------------------
Goto path
C:\Documents and Settings\YourUserName\Local Settings\Application Data\Identities\{8D32DF8B-D3B8-4783-A0C5-FE37E2FC8659}\Microsoft\Outlook Express\pop3.log (for pop3)
imap.log for (imap)
and other respectively.
P.S. The {8D32DF8B-D3B8-4783-A0C5-FE37E2FC8659} may vary and there could be a few Identities in it. Look for the folder with the structure of *.dbx similar to your Outlook Express email account.
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