Just happen to know this when trying to solve my friend OE problem. You can log in POP3, IMAP, NEWS, HTTP commands of your Outlook Express into a log file. (note, the password in the log file is encrypted by Microsoft, therefore, it is safe to ask user to send the log file over if you are a IT support) To enable logging. ------------------------- Tools(menu) - Options (menu) - Maintenance(menu) - check on the protocol you need. (POP3, IMAP, NEWS or HTTP) To view the log file -------------------------- Goto path C:\Documents and Settings\YourUserName\Local Settings\Application Data\Identities\{8D32DF8B-D3B8-4783-A0C5-FE37E2FC8659}\Microsoft\Outlook Express\pop3.log (for pop3) imap.log for (imap) and other respectively. P.S. The {8D32DF8B-D3B8-4783-A0C5-FE37E2FC8659} may vary and there could be a few Identities in it. Look for the folder with the structure of *.dbx similar to your Outlook Express email account.
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